Terms of service

Last updated: 30 July 2026

1. Who we are

This website and store are operated under the trading name The Health Fundamentals ("The Health Fundamentals", "we", "us" or "our").

Our business postal address is 32 Sandpiper Close, Colchester, CO4 3GE, United Kingdom. You can contact us at support@thehealthfundamentals.co.uk. Further operator details are set out in our Contact Information Policy and Legal Notice.

2. These terms

These Terms of Service apply when you use our website or buy digital content from us. Please read them before placing an order. Our Privacy Policy, Refund Policy, Contact Information Policy and any product-specific terms shown before purchase also apply.

The person placing an order must be at least 18 years old. A person under 18 may use the content only where a parent or legal guardian purchases it and remains responsible for supervising its use.

Nothing in these terms affects rights that the law gives you and that cannot lawfully be excluded or restricted.

3. Educational content only

Our ebooks, guides, articles and other materials provide general health and wellbeing education. They are not medical advice, diagnosis, treatment, prescribing advice or a substitute for advice from a suitably qualified healthcare professional who knows your individual circumstances.

Unless a product page clearly and accurately states otherwise, our content has not been independently reviewed or approved by a doctor, pharmacist or other regulated healthcare professional. Buying or using our content does not create a clinician-patient or other professional relationship.

Health information and scientific evidence can change. Publication or update dates indicate when content was prepared, but we do not promise that every item will remain current after that date.

Do not start, stop or change medication, supplements, treatment, diet or exercise solely because of our content. Speak to an appropriate healthcare professional first, especially if you have symptoms, a medical condition, take medication, are pregnant or breastfeeding, or are considering a substance not licensed for your intended use. If you think you may have a medical emergency, contact the emergency services immediately.

4. Product information and technical requirements

We describe each product, its price, format, main features and any known technical requirements on the relevant product page. Images and previews are illustrative, although we take reasonable care to describe products accurately.

Our current products are supplied as PDF files unless the product page states otherwise. You are responsible for having a compatible device, software and internet connection, based on the compatibility information we provide before purchase. Please contact us before ordering if you are unsure. Nothing in this clause removes a statutory remedy where compatibility information is inaccurate, incomplete or not provided as required.

5. Orders and contract formation

When you submit an order, you offer to buy the products in your basket under these terms. We will send an electronic acknowledgement. A contract is formed when we accept the order and provide or enable access to the digital content.

We may decline an order before acceptance where, for example, payment has not been authorised, we reasonably suspect fraud or unlawful activity, the product is unavailable, or there is an obvious pricing or description error. If we decline an order after taking payment, we will refund the amount paid.

Please check your email address and order details carefully. Contact us promptly if your order confirmation contains an error.

6. Prices and payment

Prices are shown in pounds sterling and include any taxes we are required to charge. The total payable, including any applicable tax or charge, is shown before you place the order.

Discounts are subject to their stated conditions and expiry dates. Unless we expressly say otherwise, discount codes cannot be exchanged for cash or applied retrospectively.

Payment is processed through the payment methods offered at checkout. We do not receive your full payment-card details from the payment processor.

7. Digital delivery

Digital content is normally made available immediately after successful payment through the order-confirmation page, email or another method described at checkout. We will also provide confirmation of the contract in a form you can save.

Delivery is complete when the digital content, or the means of accessing or downloading it, is made available to you. Please check your spam or junk folder. If you do not receive access, or a file is corrupted or will not open on a compatible device, contact support@thehealthfundamentals.co.uk with your order details. We will take reasonable steps to restore access or provide a replacement file.

Download links may have reasonable security or expiry controls. Those controls do not affect your statutory remedies where the digital content is faulty.

8. Immediate supply and the cancellation right

Consumers normally have 14 days to cancel a distance contract. Digital content supplied without a physical medium is treated differently once supply begins.

If you ask us to provide the digital content during the 14-day cancellation period, we will ask you before supply begins to:

give your express consent to immediate supply; and
acknowledge that you will lose your 14-day right to cancel once downloading, streaming or other supply of the digital content begins.

Once supply begins following that consent and acknowledgement, you lose the statutory 14-day cancellation right for that digital content. This does not affect your rights if the content is faulty, misdescribed or not supplied with reasonable care.

If we do not obtain the consent and acknowledgement required by law, or do not provide the required contract confirmation, your cancellation rights are not limited by this clause.

9. Faulty or misdescribed digital content

Under the Consumer Rights Act 2015, paid digital content must be of satisfactory quality, fit for a particular purpose you made known to us before purchase, where the law applies, and as described.

If digital content does not meet those standards, you may be entitled to a repair or replacement. If that cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, which can be up to the full price.

If our digital content damages your device or other digital content because we did not use reasonable care and skill, you may be entitled to a repair or compensation.

These rights are separate from the 14-day cancellation right and are not removed by delivery or download. To report a problem, email support@thehealthfundamentals.co.uk with your order number and a description of the issue. Our Refund Policy provides further practical information but does not restrict your statutory rights.

10. Personal-use licence

When you buy digital content, you receive a limited, personal, non-exclusive and non-transferable licence to download and use the content on your personal devices for your own lawful, non-commercial use. Ownership of the intellectual property does not transfer to you.

You may make a reasonable personal backup copy. You must not, without our prior written permission:

share, forward, upload, publish or distribute the content or download link;
copy the content for another person;
sell, resell, rent, sublicense or commercially exploit the content;
remove copyright, trade mark, attribution, security or rights-management notices;
reproduce a substantial part of the content in another product, course, database or service; or
use the content to train, fine-tune or populate an artificial-intelligence or machine-learning system.

Rights granted by law, including fair dealing and other statutory exceptions, are not restricted by this clause.

11. Acceptable use of the website

You must not:

use the website or products unlawfully, fraudulently or to harm another person;
interfere with the website's security, availability or operation;
introduce malware or attempt unauthorised access;
use automated means to scrape, copy or place excessive demands on the website, except where the law permits this and cannot be excluded; or
use our content to impersonate a healthcare professional or make misleading medical or health claims.

We may take proportionate steps to protect the website and our rights, including suspending access where we reasonably believe these terms have been materially breached. This does not affect statutory rights relating to content already purchased.

12. Intellectual property

The website and its original content, branding, design and digital products are owned by or licensed to us and are protected by intellectual-property law. “The Health Fundamentals” and associated branding may not be used in a way that suggests endorsement or affiliation without permission.

If you believe material on the website infringes your rights, contact support@thehealthfundamentals.co.uk with enough information for us to investigate.

13. Third-party services and links

We use third parties to provide services such as ecommerce hosting, payment processing, analytics and digital delivery. Their own terms or privacy information may apply when you use their services.

The website or our content may link to third-party websites for reference. A link does not mean that we endorse every statement, product or service on that website. We do not control third-party websites and are not responsible for their availability or content, but nothing in this clause excludes liability that the law places on us.

14. Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. A loss is foreseeable if it was obvious that it would happen or if both you and we knew it might happen when the contract was made.

We do not exclude or limit liability where doing so would be unlawful. This includes liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights relating to digital content; and
any other liability that cannot lawfully be excluded or limited.

We supply products to consumers for personal use. We are not responsible for business losses, including loss of profit, revenue, business opportunity or business interruption, arising from use for trade or business purposes.

Our educational disclaimer in clause 3 does not exclude responsibility for content failing to meet statutory requirements or for loss caused by our negligence. It explains the intended nature and proper use of the content.

15. Events outside our reasonable control

We are not responsible for delay caused by events outside our reasonable control. If such an event delays digital delivery, we will contact you where reasonably possible and take steps to minimise the delay. If there is a substantial delay, you may contact us to end the contract and receive a refund for content not supplied.

16. Privacy

We process personal information as described in our Privacy Policy. Please read it before placing an order. Payment providers and other service providers may process information under their own privacy notices.

17. Complaints and support

Please send questions, access problems or complaints to support@thehealthfundamentals.co.uk. Include your name, order number, the issue and the outcome you are seeking. We will acknowledge and investigate complaints within a reasonable time and keep you informed if a response will take longer.

You may also be entitled to seek help from a relevant consumer-advice or dispute-resolution service. Nothing in this clause prevents either party from exercising legal rights.

18. Changes to products and these terms

We may update the website, our products and these terms for legal, security, technical or business reasons. The terms in force when you order will govern that purchase. We will not use a later change to remove rights already acquired under an existing contract.

19. Other important terms

If any part of these terms is unlawful or unenforceable, the remaining parts continue to apply.

If we delay enforcing a term, we may still enforce it later. A person who is not a party to the contract has no right to enforce it, except where applicable law provides otherwise.

We may transfer our rights and obligations under a contract only where this does not reduce your rights. You may transfer your rights where the law permits or with our written agreement.

20. Governing law and courts

These terms and contracts made under them are governed by the law of England and Wales. If you are a consumer resident in another part of the United Kingdom or another country, you retain any mandatory protections given to you by the law of your place of residence.

You may bring proceedings in the courts that have jurisdiction under applicable consumer law. In particular, consumers resident in England and Wales may bring proceedings in the courts of England and Wales; consumers resident in Scotland may bring proceedings in Scotland or England and Wales; and consumers resident in Northern Ireland may bring proceedings in Northern Ireland or England and Wales.