Refund policy

Last updated: 30 July 2026

This Refund Policy applies to digital products purchased from The Health Fundamentals at https://thehealthfundamentals.co.uk.

Digital delivery

Our products are supplied as digital downloads. No physical product is shipped.

After payment, access is normally provided electronically through the order-confirmation page and/or email, as described at checkout. Please check your inbox and spam or junk folder. If your download email does not arrive, your link does not work, or you receive the wrong file, contact us at support@thehealthfundamentals.co.uk. We will investigate and, where appropriate, resend the link or provide a replacement file.

Your right to cancel

Consumers normally have 14 days from the date a distance contract is made to cancel it. Special rules apply to digital content that is supplied immediately.

If, at checkout, you:

  • expressly consent to us supplying the digital content during the 14-day cancellation period; and
  • acknowledge that you will lose your right to cancel once supply begins,

your 14-day cancellation right ends when supply of the digital content begins.

If we do not obtain both that express consent and acknowledgement before supply begins, you retain any cancellation right provided by law. To exercise it, email support@thehealthfundamentals.co.uk within the applicable cancellation period and include your name, order number and the email address used for the order.

Where the statutory cancellation right has ended, we do not offer a refund merely because you changed your mind, no longer want the product, or did not use it. This does not affect your rights where digital content is faulty, not as described, or otherwise does not conform to the contract.

Faulty or misdescribed digital content

Under the Consumer Rights Act 2015, digital content supplied to consumers must be of satisfactory quality, fit for any particular purpose made known to us before purchase, and as described.

If a product does not meet those standards, you may be entitled to have it repaired or replaced. We will provide an appropriate remedy within a reasonable time, without significant inconvenience to you, and without charge.

If repair or replacement is impossible, is disproportionate, or is not provided within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction. Depending on the circumstances, that reduction may be up to the full purchase price.

Nothing in this policy excludes or limits any statutory right or remedy that cannot lawfully be excluded or limited.

Technical and delivery problems

Please contact us promptly if:

  • you did not receive access to your purchase;
  • the download link is missing, expired or does not work;
  • the file is corrupted or will not open;
  • you received a product different from the one ordered; or
  • the content materially differs from its product description.

We may ask for reasonable information, such as your order number, the email address used at checkout, your device or PDF reader, and a screenshot or description of the problem. Please do not send passwords, payment-card details, medical records or other unnecessary sensitive information.

We will first try to resolve delivery or technical problems by restoring access, resending the file, or supplying a conforming replacement. This troubleshooting process does not restrict your statutory rights.

How to request a cancellation, remedy or refund

Email support@thehealthfundamentals.co.uk and include:

  • your full name;
  • your order number;
  • the email address used at checkout;
  • the product concerned; and
  • a brief explanation of the request or problem.

We may request further information where reasonably necessary to assess or resolve the issue.

If a refund or price reduction is due, it will be made using the same payment method used for the original purchase unless you expressly agree otherwise. We will not charge a fee for issuing it. We will process it within the period required by applicable law.

Refunds may take additional time to appear after processing because payment providers and banks have their own settlement times.

Contact

Questions about this policy or a purchase should be sent to:

The Health Fundamentals Email: support@thehealthfundamentals.co.uk Website: https://thehealthfundamentals.co.uk Postal address: 32 Sandpiper Close, Colchester, CO4 3GE, United Kingdom